FAQ

Processing Time:

Q: How long does it take to process orders?

A: We typically process orders within 2 business days of receiving them. Please note that processing time may vary during peak holidays or going viral on TikTok.

Shipping Time:

Q: How long does shipping take?

A: Once your order has been processed, shipping typically takes between 2 to 5 business days, depending on your location. Please note that shipping times may vary due to factors beyond our control, such as weather conditions or carrier delays. (UPS)

Customer Service:

Q: How can I contact customer service?

A: Our customer service team is here to assist you with any questions or concerns you may have. You can reach us via email atsolelyhealthwellness@yahoo.com or by filling out the contact form on our website. We strive to respond to all inquiries promptly within 48 hours. 

Refund Policy: 

Q: Am I eligible for a refund?

A: Due to the nature of our products, we do not accept refunds or exchanges. However, if you believe you have received the wrong order, please contact us immediately, and we will work to resolve the issue promptly.

Damaged Product 

Q: What happens if my package arrived damaged? 

A: In the rare event that your product arrives damaged or broken during transit, please contact the carrier (e.g., UPS) to file a claim for a refund. Be sure to provide them with all necessary information, including photos of the damaged item and packaging, to expedite the process.

Please feel free to reach out to us if you have any further questions or concerns. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience.